Privacy Policy
Last updated 11 January 2022 in line with the GDPR Regulation.
This privacy policy sets out how we use and protect any information that you give when you use this website.
It describes what personal information and data we collect from you, how and why we obtain it and how we store, share and process it. It also outlines what rights you have over the data you give us. We do not and will not sell your data to third parties.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us of any changes to or any inaccuracies in your personal information.
Terms such as ‘I’, ‘my’, ‘we’, ‘us’ or ‘Inner Learning First’ refer to Lucy Holbrook practicing as a trainer, Body Mind coach & therapist.
Lucy Holbrook may change this policy from time to time by updating this page, so do check it from time to time to ensure you are happy with any changes.
Types of Personal Information we collect
1. Contact forms
When you use our contact forms, we store your name and email address and use it to re-contact you, which includes informing you about forthcoming workshops and events and other information relevant to providing you with our services.
2. Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
3. Cookies
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. Cookies are a kind of short-term memory for the web and enable a site to ‘remember’ your actions or preferences over time. Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like. The use of cookies is governed by the Privacy and Electronic Communications Regulations (PECR) alongside the Data Protection Act and the UK GDPR, which give people specific privacy rights in relation to electronic communications.
This website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. This cookies used on this website are detailed in the table at the bottom of this page.
How to change your cookie settings
Use these links for information on how to clear, enable and manage cookies in your browser:
How we get your personal information
1. Information you provide to us
Information is collected from you when you register with us, buy from us or when you contribute to or use some of the advanced features on the site e.g. subscribing to the mailing list. Information such as name, phone number, postal address, delivery address and email address are collected.
The information we collect is clearly set out on the web page on which we collect it.
2. Information we collect automatically
We collect your IP address and use cookies and similar technologies unless you configure your web browser not to accept them. We may collect information such as the type of device you use, the operating system you use and your general geographic location.
3. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you are logged in to that website.
Why we collect your personal data & how we use it
We collect data about you mainly for the following reasons
· To personalise and assist your use of the site
· To communicate with you
· To provide you with the products and services we offer
· For internal record keeping
· To improve our services or procedures
· From time-to-time we may also use your information to contact you for market research purposes
Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us. You may update the answers to these questions at any time.
We will only use your data for legitimate business purposes and we will not give or sell your details to any third party.
Who we disclose your data to
We will only pass on information about you as an individual to third parties to enable us to perform services requested by you or with your prior consent. We use a variety of third-party vendors to carry out services like website management and hosting, workshop registration and email communications.
In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.
Lawful bases for processing your data
We rely on the following lawful bases for processing your personal information:
- Performance of a Contract - The use of your personal information may be necessary to perform the agreement you have with us e.g. it is necessary to fulfil registration for a workshop or make an appointment.
- Consent - If you give us your consent to add you to our mailing list so you can receive information or promotional offers. You can alter this at any time by logging in to your account and amending the option or you can unsubscribe from any of our mailings by clicking on the unsubscribe link.
Security
All parts of our site are fully secure and accessed over HTTPS and data is encrypted by the HTTPS protocol. However, no data transmission over the Internet can be guaranteed to be totally secure whilst we strive to protect your personal information no security system is impenetrable.
Retention of data
We will retain your personal information for as long as we deem it necessary to fulfil your requirements and maintain the relationship with you. You can ask for data to be deleted or removed from our systems at any point by emailing us at lucy@innerlearning.co.uk
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
Under data protection law you have the following rights in relation to the data we hold about you:
Right of access:
You can ask us for a copy of the personal data we hold about you.
Right of rectification:
You can inform us of any changes to your personal information or if you want us to correct any of the personal information we hold about you.
Right to erasure:
In certain situations you can ask to us delete personal information we hold about you. However, this does not include any data we are obliged to keep for administrative, legal, or security purposes.
Right to restriction of data use:
You can ask us to temporarily limit the use of your data when we are considering a challenge you have made to the accuracy of your data or you object to the ways we are using your data.
You may also ask us to limit the use of your data rather than delete it if we have processed your data unlawfully but you do not want it deleted, or we no longer need your data but you want us organisation to keep it in order to create, exercise or defend legal claims.
Right to data portability:
In certain situations, and in relation to data held electronically that you have provided to us, you can ask us to send the personal information to a third party.
You are not required to pay any charge for exercising your rights. We may ask you for 2 valid forms of identification to process some requests.
If you make a request, we have one month to respond to you. Please contact lucy@innerlearning.co.uk if you wish to make a request.
You can find further information about your rights here: https://ico.org.uk/global/privacy-notice/your-data-protection-rights/
Questions?
If you have any questions or complaints relating to this Privacy Policy or how we use. the personal information we have about you, please contact Lucy Holbrook here. We will endeavour to respond to you promptly and obtain a fair resolution.
Should you feel dissatisfied with our response to any concern or complaint regarding our handling of your data you are entitled to escalate the matter to the Information Commissioner’s Office (ICO) https://ico.org.uk/global/contact-us/
Cookies used on this website
| COOKIE | TYPE | DURATION | DESCRIPTION |
|---|---|---|---|
| Cookie_preferences | persistent | One year | The cookie preferences are stored to retain visitor choices in the main cookie banner. This means that the main cookie banner can be minimised on future visits. |
| Google Analytics | Third party | 26 months | Google Analytics is a web analytics service provided by Google, Inc. ('Google'), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit this website, how the website is found (from advertising or referring websites), which pages are most frequently viewed, demographic data and interest data. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. For more information, visit Google Analytics Data Privacy & Security |
| Session ID | Session | The cookie is deleted when you close your web browser | A session cookie is required to follow your progress through the website. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you. |
